How long have you been with Forty at Thorn Hill?

October 2019

Briefly describe what you do in your role:

I am responsible for inspiring the Team to perform at the highest level possible each and every day. We strive to provide excellent service and create memories that will last a lifetime. My approach is “hands On” and you might see me working alongside our Chefs in the kitchen, stocking the bar, welcoming & registering guests, assisting our housekeeping team, conversing with guests or even planting flowers in one of our gardens!

Professional background:

I’m currently the President and Managing Partner of the Boutique Inn Collection, a group of eight unique properties across the U.S. and the Caribbean. With a focus on independent boutique hotels and destination inns, I’ve spent my career building strong relationships within the travel industry—partnering with online travel companies, wholesalers, and agencies to stay ahead of trends and market shifts. Prior to this role, I co-founded Access Hotels & Resorts, where I spent 16 years specializing in operations, accounting, renovations, and revenue management for full-service independent hotels across the country. Before that, I served as a Principal and Senior VP of Operations for The Melrose Hotel Corporation, leading brand development, acquisitions, rebranding, capital projects, and strategic planning. I got my start in hospitality with Marriott in 1982 and spent a decade with a New England-based hotel group, working my way through various leadership positions. I hold a Bachelor of Science in Hospitality from Boston University.

What’s your favorite part of working at Forty at Thorn Hill/Thorn Hill?

Our Team and how they make our guest’s feel! Here is what our guest’s say about us: “It's a gem After many visits, I can truthfully say that this inn is a gem with true class. I have never been to an establishment where I have been as warmly received and treated by the staff.” This is what fuels our passion!

Fun fact about you:

I love to cook. I spend hours researching dishes, I try preparing them at home and then present them to our Chefs as suggestions.

What are your hobbies or passions outside of work?

I love spending time with my family and cherish every moment.

Favorite spot on the property or favorite service/menu item (if applicable):

Our wrap around porch! In all seasons, it is peaceful, relaxing and takes away all the worries of the world.

Do you have a personal motto or favorite quote?

“Do What We Do, Do It Right and Do It On Time” or “Inspect What you Expect” or “The Guest Is Always Right” or “Yes is the Answer”.

How long have you been with the company?

10 Years

Briefly describe what you do in your role:

To ensure 100% guest satisfaction within our 3 Jackson properties by providing exceptional service, food and drinks. I work alongside staff to train them in providing personalized service to each guest that walks through our door.

Professional background:

I graduated from Keene State College in 1991. I went on to become a brain injury specialist. Throughout high school and college, I always worked in the restaurant industry. Eventually, I realized that the restaurant industry was my true calling. I began with the Inn at Thorn Hill 10 years ago to help them get some staff trained. And I never left!

What’s your favorite part of working at Forty at Thorn Hill/Thorn Hill?

My interactions with our guests and staff. I love that I can walk through our dining room and know the majority of our guests by name.

Fun fact about you:

I will literally stop everything I am doing if I see a dog. Obsessed.

What are your hobbies or passions outside of work?

My Children. If I’m not working, I am sitting on the sidelines of my children’s sports events, cheering them on.

Favorite spot on the property or favorite service/menu item (if applicable):

There are so many! I love the trout pond at Whitney’s Inn. The Spa at Christmas Farm Inn. I love when I’m talking with guests on the porch at The Inn at Thorn Hill, look up and see that beautiful mountain range, that view never ceases to amaze and inspire me.

Do you have a personal motto or favorite quote?

Be Kind. We never know what life challenges another person is facing.

Briefly describe what you do in your role:

I am a member of a talented culinary team. As the chef I have many responsibilities.

They include menu development training staff cost control and ordering the product needed daily.

Making sure the guests have a culinary experience is mt goal with every meal we produce.

I work with some very talented people.

Professional background:

I have been in the culinary arts for 40 years now.

What’s your favorite part of working at Forty at Thorn Hill/Thorn Hill?

My favorite part of work is the team environment that has been built.

Fun fact about you:

I give most of my spare time to helping people in need.

What are your hobbies or passions outside of work?

The things I enjoy outside of working here are riding my motorcycle, boating and my job as the Director of emergency management for the town of Harts Location, Crawford notch N.H.

Favorite spot on the property or favorite service/menu item (if applicable):

My favorite place in the property is the kitchen. Where minds come together to make magic happen.

Do you have a personal motto or favorite quote?

“The results are great due to the effort you put into the work.”

How long have you been with Forty at Thorn Hill?

Almost five years.

Briefly describe what you do in your role:

I curate the drink and award winning wine list at Forty and manage the bar and help with front of house operations. Also, I work hard at giving Sherri a hard time.

Professional background:

I’ve been with the Jackson Collection for almost five years. The Jackson Collection gets the culmination of knowledge I’ve been building behind a bar for twenty-five years.

What’s your favorite part of working at Forty at Thorn Hill/Thorn Hill?

It’s hard to pinpoint the best part of working for the Jackson Collection. The ownership here is amazing, the staff is like a family, (that shows in the way the owners and staff all step up when something happens to anyone here.) and we have the best guests in the world that pass through these doors. It’s like Disneyland with a bar and great food!!! Does that make Mark our Walt Disney???

Fun fact about you:

Interesting thing about me??? My mother wanted me to follow in her footsteps and be a lobbyist. So. I was raised in a very political environment.

What are your hobbies or passions outside of work?

When I’m not here you can usually find me on a lake or river with a fishing pole in my hand.

Favorite spot on the property or favorite service/menu item (if applicable):

My favorite spot in the inn is the firepit. Where else can you enjoy a fire and see the spectacular view of Mount Washington and the Presidential’s.

Do you have a personal motto or favorite quote?

Personal Motto: “You can’t drink all day unless start in the morning.” But let’s go with my outlook on hospitality: “I have guests coming to my house, some of whom I never met before, but my house is open to them, just as I would treat guests in my own home.”